Delivery & Changes
Shipping and delivery will be done by a chosen Courier (i.e. FedEX, UPS) from Monday to Friday between 7am to 5pm. We don’t deliver on weekends and on Holidays.
The order can be received by any legal age person to the address given by the customer. If there is nobody available to receive the package, the courier will leave a note to return the following business day.
If the order can not be delivered at the second attempt, the package will be returned to our warehouse. If the customer wants to coordinate a new delivery, they might contact Warmi at firstname.lastname@example.org. The customer will be charged for the new shipping and delivery process.
If your purchase is delayed please email email@example.com and we will track your order as soon as possible. Warmi is not responsible for any delay incurred to the courier service.
Changes and Refunds
If the product you have received is not what you were expecting, you have up to 15 (fifteen) days from the day you have received the order to change the product or to ask for a refund. Please contact Warmi via email at firstname.lastname@example.org explaining the situation.
To request for a refund or for a change, you have to keep the labels, packaging, and invoice. The product should be in the same conditions as when it has arrived.
The customer takes full responsibility for any shipping cost due to return or change. This does not apply if the garment has arrived with a defect or if the product does not correspond to the one you have purchased.
Shipping costs are not refundable.